All sales are in USD$ and exclude GST of 10% for Australian based orders. The master price is in USD$ and the final currency conversion at checkout (for other currencies) will fluctuate slightly depending on PayPal rates or Credit Card rates of exchange. GST is added at checkout if/after the cart determines you are ordering from Australia. Austrlaians will receive a full tax invoice and that GST will go to build roads and schools in Australia. the second currency shown is a GUIDE only based on international rates
All sales are via multiwiicopter.com website only. MultiWiiCopter does not operate any physical stores or offer any kind of in-person retail service. All sales are final once placed by the customer. MultiWiiCopter reserves the right to cancel any placed order, which will be refunded in full. We reserve the right to withdraw customer privileges from any person who violates our terms and conditions or conducts themselves in an unacceptable manner.
Reserve the right to improve through research and development any product. An updated product may replace a deprecated product in the same listing, providing that it forms the same function and has a similar specification or better.
As the Pilot in command YOU are responsible for everything that ultimately happens in regard to your aircraft - Make the time to study and understand how your multicopter functions. As the Pilot in command YOU are responsible for harm caused by modifications and neglect - whether to yourself or to third parties. DO NOT ATTACH any propeller until you accept the responsibility for what you are doing. This responsibility INCLUDES any software and all setting in your Transmitter, failsafe and the GUI. You MUST monitor the voltages of ALL cells in aLiPo battery at all times via telemetry because loss of the primary power will have risk and consequences to persons and property below. You MUST do a range check and understand that radio waves cannot travel through trees or rain or obstructions - in the event of loss of contact you must plan/program your Tx for FAILSAFE condition and descent in a controlled manner. Never use Dev software nor software hacks - Never change any software setting unless you fully understand the consequences.
All products are covered by a 90-day replacement warranty for normal use. Warranty excludes : - fusion, reverse polarity, over-voltage damage, short-circuit, damage by static charge, flood, crash damage, impact damage, incorrect tools, reflashing the CPU comms or boot files, software hacks, moisture ingress, trauma damage and misuse. Where a product is considered to be defective in hardware, buyers are required to send a photograph/video showing the hardware problem in detail. multiwiicopter.com will issue an RMA authority number which must be displayed on the returned package/item. Buyer is responsible for the cost of shipping returned items. Where a buyer reloads any software - they assume full responsibility for the software alteration and any subsequent damage to the hardware - whether caused directly or indirectly by the software. Only full versions of the software are approved and any hacked or dev software is expressly forbidden and will void any and all warranty.
Warranty is STRICTLY limited to the item purchased - no consequential warranty is implied or given - ie if you claim a faulty ESC we will not cover damage arising to other parts of the aircraft from the consequences of the product claimed - such as damage from an associated crash such as your camera will NOT be covered - its your total responsibility to connect these items together then its your on-the-spot decision to fly - we accept no responsibility for assumptions you make. Anything you place onboard the aircraft is at your own risk - a camera uoutside a protective housing is NEVER recommended - if you choose to fly a camera then be prepared to lose that camera if you crash. Check everything with great care - assume nothing - test any item you suspect - do detailed pre-flight and post flight inspections of all critical parts and electronics. ground your aircraft for the slightest sign of abnormal occurances. Use a DMM to measure voltages and never try to use parts involved in a crash or an incident involving electrical faults such as shorts; static or impact.
7 day DOA refund - Where an item arrives DOA due to shipping damage or manufacturing fault, buyer has 5 working days (7 calendar days) to request a refund. Returns or defect reports will MUST be conducted using this site's messaging system. Login and send a message related to your order number. Refund procedure requires that the item is returned in original condition with supporting photographs of any shipping damage and an RMA number issued as above prior. The refund will only be processed on inspection at multiwiicopter.com of the returned item for normal use. Normal use includes following of all guidelines for proper care and use, and safety-related instructions on the product page or in the user documentation.
Colours and finishes are approximate and can vary as a result of the manufacturing process. Where a colour/finish is not available or is discontinued the buyer will have the option to select the new variation of the original colour/finish, an alternate colour/finish or cancel his entire order for a full refund. In a batch of items of the actual appearance may vary due to manufacturing process.
Items are sold on a retail basis and any order or series of orders which appear to be supplying an unauthorised reseller will be cancelled and refunded. All products are sold direct to the end user by this website (multiwiicopter.com) or by named persons authorised in writing by the directors of multiwiicopter.com.
Australian resisdents will be charged GST AT CHECKOUT once that country is known. All other countries, Import duties and taxes are the responsibility of the buyer in arrival. Fedex and DHL will levy these chagres on behalf of the government of the country you live in - if they apply - Please dont blame Fedex or DHL - tell your politicians you dont like it and vote them out. We are NOT responsible for your import taxes.
All support communication regarding orders, shipping and customer service related issues including Returns or defect reports will MUST be conducted using this site's messaging system. Login and send a message related to your order number
Product sales do not include training of any kind. Buyers are responsible for conducting their own training and up-skilling to operate this equipment safely. Pilots should first use a flight simulator. Pilots must understand that SOFTWARE controls the aircraft - Never use Dev software or software hacks - Never change any software setting unless you fully understand the consequences. Pilots should seek 1:1 tuition from a local area RC pilot with an instructor rating. Products sold require skills and understanding of relevant technologies, including electronics, model-making, engineering, aerodynamics and safety issues relating to lithium batteries, radio transmitters, receivers and hazards associated with high-speed propellers. A reasonable level of support is provided in relation to product questions but does not include issues related to training or knowledge. Buyers are required to use the MultiWiiCopter wiki as a primary source of information and relevant internet forums where community-based support is available from other skilled users of these same products. MultiWiiCopter does not accept responsibility for any answers provided by the community.
Pilots assembling and flying remote aircraft are advised that they must comply with all legal restrictions in their country/jurisdiction and are ultimately, as the pilot in command, responsible for safety. Pilots must conduct full pre-flight and post-flight inspections of their equipment and must discontinue operations if any irregularity is noted. Buyers are required to report any air-worthiness related issue to multiwiicopter.com which they believe relates to product safety.
Pilots are advised to check the legal requirements for Transmitting frequencies in their area/country for Rc and video and telemetry. Some countries require a radio ham licence to operate FPV gear.