Fulfillment

We accept PAYPAL.   We ship Mon - Fri - normally within 1 business day except for Australian public holidays. Some products which require assembly or collation (e.g. plug-and-play PARIS boards and Scarabs) generally we ship within 2 business days - this can longer during high demand or long weekends. Order are processed strictly by order number sequence.  That means if an order is placed on Friday night then it will be far far in front of an order placed 2 days later on sunday night.  So if you think it suits you to pay at the last minute - think about all the other smarter guys ordering in front of you because they ordered sooner.  If there is a back-order delay, or we think something in your order is a mis-matched or strange combinations of items that we notice - we will contact you via the contact email address linked with your order.  If you have 4 different emails accounts/addresses and wonder why you did not hear from us - then please check ALL your emails accounts - especially your registered PayPal eMail account inbox.

All enquires about shipping of orders  - log into your MultiWiiCopter account (Sign In) and go to you account Order number and VIEW Messages -> then type your message relating to that order.  or if you've NOT yet ordered then contact shipping@multiwiicopter.com

Absolutely NO local pickups

All sales by the Website shopping cart -  ALL order are delivered by Post or Courier  - even if you live 1km away  - Please Do not assume you can pickup something from our admin centre - You cannot - no exceptions.  No Pick-ups.  Plan ahead - order spares and keep them at your location, in advance.

Airmail or Airmail with signature

We ship worldwide by Australia Post Airmail. Delivery is 7-10 working days worldwide (9-15 working days during december/january). No tracking number is available for Airmail. You must choose AIRMAIL with signature for items marked for this - We have found Australia Post to be very reliable, however the airmail system relies on the receiving country's postal systems, many of which we have found to be extremely unreliable. We strongly recommend buyers in countries with less reliable postal systems go for courier shipping (e.g. Fedex / DHL, our rates for these services are very good).

Fedex & DHL

We use both Fedex and DHL for international courier shipments. The choice of carrier is at our discretion (we decide based on who gives the best price/service to each destination). If you have a preference between Fedex or DHL please tell us in your order comments and we will endeavour to oblige where we can. REDIRECT - You cannot redirect the Fedex/DHL package to another address - such as home->work without COSTS which you are fully responsible to pay - these will be in addition to the price quoted by the cart.  Any re-directing fees agreed between you and the courier are your responsibility to pay.

A Phone number and a Postcode is mandatory for FedEx and DHL.

Customers shipping using either Fedex or DHL to Brazil are required to supply the passport number of the recipient. Failure to supply the passport number will incur extra delays until we can obtain the number (we can't ship to Brazil without the passport number). If we can't get the number from you within 5 days, we will cancel and refund the order.

If you place a FedEx order from another country which is not listed above we will contact you with a FedEx Paypal correction; if you do not wish to pay the correction, for your Country, we will cancel your order and refund your Paypal.

Cheap shipping deals

FREE SHIPPING OVER USD$500 - worldWide* Limited time offer

 *FREE by DHL/Fedex/AUPosteParcel - worldwide for any single order totalling USD$500 or more* - Only applies to INSTOCK ITEMS - that means Free packaging and handling and free shipping by trusted Fedex/DHL ECONOMY/AIRMAIL Registered  (we choose/decide the best carrier for your country) - Australian orders are shipped by eParcel signature on arrival.  Address given must be the address delivered to as per your official PAYPAL address - Re-routing is NOT included in the FREE shipping offer ie Fedex goes to your home (the address you gave us) and you then tell them to re-route it to your work (they charge heavily for this) - so Re-Routing is NOT COVERED - - *Excludes REMOTE AREA rural regions/Islands/Outback territories where Fedex/DHL remote areas surcharges apply - *Excludes Government duties/taxes payable by the buyer on arrival in his/her country -if you need any special declared value please advice by email first to check if we can help or maybe not. Excludes additional items ordered in other separate orders or items requested by EMAIL before or after the event - Offer applies to 90% of the worlds major cities - but excludes places which are OFF the beaten track where Fedex/DHL dont go on a daily basis.  We will contact you if your unlucky when we cross check your given address to their database of NORMAL delivery addresses.

Customs, Duties/taxes & Delays

MultiWiiCopter.com is not responsible for any duties/taxes incurred in the receiving country.  If you ship via a courier such as Fedex or DHL - and they act as agents for the government in your country then these charges are government duties - NOT Fedex/DHL charges - YOU must pay all duties/government charges/levies/taxes.

• USA - Recently the USA post office inbound is getting faster and Airmail our USA customers are telling us 8-12 days is normal.
• USA — Homeland Security - since Dec 2010 may delay some packages by up to 20-45 days. Happens in about 1 in 50 - random additional scanning for the protection of passenger in the USA travelling with Airmail in the cargo bays. Select FedEx (see below) if you are not prepared to wait for customs delays to Airmail.
• EU is approx.. 6-9 Calendar days from customer feedback