Fulfillment

We accept PAYPAL.   The PayPal portal also has Credit Card options if you prefer VISA or MASTERCARD  - We ship Mon - Fri - normally within 1 business day for express except for mondays and close to Australian public holidays. Some products which require assembly or collation (e.g. plug-and-play PARIS boards and Scarabs) generally we ship within 2 business days for express - this can longer during high demand or long weekends. Express and regular shipping go to separate Queue lines - Express Orders are processed first strictly by order number sequence.  That means if an order is placed on Friday night then it will be far far in front of an order placed 2 days later on sunday night.  So if you think it suits you to pay at the last minute - think about all the other smarter guys ordering in front of you because they ordered sooner.  If there is a back-order delay, or we think something in your order is a mis-matched or strange combinations of items that we notice - we will contact you via the contact email address linked with your order.  If you have 4 different emails accounts/addresses and wonder why you did not hear from us - then please check ALL your emails accounts - especially your registered PayPal eMail account inbox.  Email notification happens at 7pm local time.

All enquires about shipping of orders  - log into your MultiWiiCopter account (Sign In) and go to you account Order number and VIEW Messages -> then type your message relating to that order.  or if you've NOT yet ordered then contact [email protected]

Express? - Why Choose Express

If you need something urgently please choose and pay for Express handling - ONLY express orders are handled as Express.  If you decided to choose regular shipping by eParcel shipping dept considers this is not urgent - other orders that day by eParcel Express will be given priority and will be process and shipped before any regular shipping is handled and your order may be delayed some days especially on mondays or close to holiday periods. 

Absolutely NO local pickups

We operate an online business - competing on the world market - All sales by the Website shopping cart -  ALL order are delivered by Post or Courier  - even if you live 1km away  - Please Do not assume you can pickup something from our admin centre to suit yourself - sorry , You cannot - no exceptions.  No Pick-ups.  Please plan ahead - order spares and keep them at your location, in advance.  Thank You.

Airmail or Airmail with signature

We ship worldwide by Australia Post Airmail. Delivery is 9-50 working days worldwide (12-55 working days during december/january). No tracking number is available for Airmail.  We have found Australia Post to be very reliable, however the airmail system relies on the receiving country's postal systems, many of which we have found to be extremely unreliable. Airmail no tracking with signature, can sometimes be tracked in a few countries eg USA.  We strongly recommend buyers in countries with less reliable postal systems go for courier shipping (e.g. Fedex / DHL, our rates for these services are very good).

Fedex & DHL

We use both Fedex, DHL and EMS for international courier shipments. The choice of carrier is at our discretion (we decide based on who gives the best price/service to each destination). If you have a preference between Fedex or DHL please tell us in your order comments and we will endeavour to oblige where we can. REDIRECT - You cannot redirect the Fedex/DHL package to another address - such as home->work without COSTS which you are fully responsible to pay - these will be in addition to the price quoted by the cart.  Any re-directing fees agreed between you and the courier are your responsibility to pay.

A Phone number and a Postcode is mandatory for FedEx and DHL.

For Brazil we ship with FEDEX and they require the purchasers passport number before they will ship.  If you do not have a passport, we can ship DHL but there is NO free shipping with DHL to Brazil and the shipping cost can be expensive. Failure to supply the passport number will incur extra delays until we can obtain the number or the extra shipping cost. If we can't get the number from you within 5 days, we will cancel and refund the order.

Cheap shipping deals

FREE SHIPPING OVER USD$300 - worldwide* **  Limited time offer

 *FREE by DHL/Fedex/AUPosteParcel /Airmail Registered Post - worldwide** for any single order totalling USD$300 or more* - Only applies to INSTOCK ITEMS - that means Free packaging and handling and free shipping by trusted Fedex/DHL ECONOMY/AIRMAIL Registered  (we choose/decide the best carrier for your country) - Australian orders are shipped by eParcel (or by DHL or other as decided by our logistic Mgr) - always signature on arrival - IE a POBox is not acceptable above $100 - You cannnot give us a POBox where signuture is delayed because your overseas - we Do required a physical address where the package can be signed for BY YOU.  Address given must be the address delivered to as per your official PAYPAL address - Re-routing or repeated attempt to deliver is NOT included in the FREE shipping offer ie Fedex goes to your home (the address you gave us) and your never there - ; or you then tell them to re-route it to your work (they charge us heavily for this) - so Re-Routing is NOT COVERED and such costs will be passsed to you in full - *Excludes Government duties/taxes payable by the buyer on arrival in his/her country -if you need any special declared value please advice by email first to check if we can help or maybe not. Excludes additional items ordered in other separate orders or items requested by EMAIL before or after the event -
** INCLUDES the following countries  - Argentina, Austria, Belgium, Brazil, Brunei, Canada, Chile, Cook Islands, Czech Republic, Denmark, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Korea Republic of, Luxembourg, Macau, Malaysia, Malta, Marshall Islands, Mexico, Nepal, Netherlands, New Zealand, Norway, Oman, Pakistan, Papua New Guinea, Philippines The, Qatar, Russian Federation The, Samoa, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States of America, Vietnam - but excludes places which are OFF the beaten track where Fedex/DHL dont go on a daily basis ie Remote Delivery Areas.  We will contact you if your unlucky when we cross check your given address to their database of NORMAL delivery addresses or we may only discover this after we have been billed.

If you place an order from another country which is not listed above we will contact you with a Paypal correction; if you do not wish to pay the correction, for your Country, we will cancel your order and refund your Paypal.

Customs, Duties/taxes & Delays

MultiWiiCopter.com is not responsible for any duties/taxes incurred in the receiving country.  If you ship via a courier such as Fedex or DHL - and they act as agents for the government in your country then these charges are government duties - NOT Fedex/DHL charges - YOU must pay all duties/government charges/levies/taxes.

• USA - Recently the USA post office inbound is getting faster and Airmail our USA customers are telling us 8-12 days is normal.
• USA — Homeland Security - since Dec 2010 may delay some packages by up to 20-45 days. Happens in about 1 in 50 - random additional scanning for the protection of passenger in the USA travelling with Airmail in the cargo bays. Select FedEx/DHL (see above) if you are not prepared to wait for customs delays to Airmail.
• EU is approx.. 6-9 Calendar days from customer feedback - However, Germany can be much  longer by Airmail - up to 60 days.